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Selling your bike on buycycle is straightforward and secure. It's important to understand your responsibilities and liabilities, particularly in instances where a buyer may raise concerns about the condition of the bike they've purchased from you.

Resolving Discrepancies

When a buyer purchases a bike on Buycycle, they expect it to match the information and photos provided in your listing. In cases where a buyer believes the received bike significantly deviates from the described condition, they have the right to lodge a claim.

However, you as the seller are not left alone in this process. At buycycle, we step in and act as an intermediary in these situations. We carefully review the claim, consider all the provided documentation and the original listing, and make a fair judgement.

When A Claim Is Valid

We only consider reversing a purchase if the bike's actual condition significantly differs from the condition described in your listing. For example, if you've listed a bike as 'like new' and it arrives with substantial wear and tear, a buyer's claim may be valid. On the other hand, minor cosmetic differences or natural wear that doesn't affect the bike's functionality will not be grounds for a return.

Therefore, it's crucial to provide an accurate and detailed description of your bike's condition when listing it on Buycycle. This includes clear and comprehensive photos that can help buyers get a realistic understanding of what they are purchasing.

Remember, at Buycycle, we're here to help ensure the selling process is smooth and transparent for both sellers and buyers. If you have any questions or need further clarification on your responsibilities as a seller, please reach out to us at [email protected].

On buycycle, we understand that pricing plays a crucial role in your purchasing decision. To ensure that our platform is flexible and accommodating, we've implemented a counter offer feature that allows potential buyers and sellers to negotiate the price.

Here's how it works:

Negotiating Prices:

If the price of a bike is negotiable, you, as a buyer, can make an offer. This is done by clicking the 'Make Offer' button, which is located below the stated price on the bike's listing page. After you send your offer, the seller is notified and can decide how to respond.

Seller's Response:

The seller has three options upon receiving your offer:

1. Accept the Offer: If the seller agrees with your proposed price, they can accept the offer, leading to an agreement on the sale price.
   
2. Dismiss the Offer: If the seller is not comfortable with your suggested price, they can dismiss the offer, and the price of the bike remains the same as originally stated.
   
3. Make a Counteroffer: If the seller doesn't agree with your price but is open to negotiation, they can propose a counteroffer. This is a different price that the seller is comfortable with.
   
   

Making a Purchase After a Successful Counter Offer:

Should your counter offer be accepted, it's important to note that you agree, as per our terms and conditions, to go through with the purchase of the bike. By making a counter offer, you're making a commitment to buy the bike at your proposed price if the seller agrees.

Through this process, we strive to create an environment where buyers and sellers can communicate directly and agree on a fair price. Buycycle provides a platform that balances buyer's aspirations with seller's expectations, ensuring a satisfying transaction experience for both parties. Happy buying, and happy cycling!