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Buyer Protection
What is Buyer Protection?
Buyer Protection covers the cost for repair or return if the bike arrives damaged or significantly different than described. You have 2 days to submit your claim from the date of delivery.
Returns
If the size is incorrectly listed, or there’s safety-relevant frame damage (carbon, aluminum, steel), we’ll cancel the sale. You’ll receive your refund for the purchase price immediately after handover to the shipping company. We do not accept returns for the following: The bike size is correctly listed but doesn’t fit; the bike’s stated condition matches the signs of use on the frame and components; the bike’s delivery is delayed; the bike has visual defects that don’t pose a safety risk.
Repairs
In certain cases, you’re entitled to repairs. If applicable, we’ll offer a discount for repairs by a service shop, or cash compensation. These include: Damage during transport; damage not evident in the sales ad; or the bike doesn’t match the ad's stated condition.
Read our return policy
We send the seller everything needed to pack and ship your bike.
2: Seller packs the bike
The seller safely packs your bike, and we arrange a time and date for shipment.
3: Pick up & shipping
The courier meets the seller and picks up the bike for delivery to you. We’ll keep you updated at every step of the way.
4: Bike arrives
It’s here! Now it’s time to inspect your bike and report any issues to us within 48 hours.
Step 5: Happy riding!
Enjoy your new pre-owned bike!
Secure payments
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Your money is held securely during the entire transaction. Payments are encrypted by our payment partner, and only released once you get your bike.
No cash allowed
We don't allow cash for any transactions. This keeps you safe from scams and frauds.
Never share your personal information
Never share your personal information or PayPal details with another user. We'll never ask you to make a transaction outside of buycycle. Your safety is our top priority.
Frequently asked questions
buycycle provides a specialised and secure platform for bike enthusiasts to buy and sell bikes, with distinct advantages over general marketplaces.
We understand the importance of making an informed decision when buying a used bike. A test ride can be an essential part of this process, and we have developed a hassle-free and safe way for you to try out a bike before finalizing your purchase.
Fox 36 Float Factory 160 Grip2 RC2 QR15x110 Kashima
Rear shock
:
Fox Float DHX2 Factory
Front derailleur
:
-
Rear derailleur
:
SRAM XX1 AXS Eagle
Crank
:
SRAM XX1 Eagle
Brakes
:
Shimano saint 4 piston
Wheels
:
DT Swiss
Tires
:
Maxxis
Saddle
:
Ergon
Seatpost
:
Fox racing transfer kashima dropper
Stem
:
Race Face
Handlebars
:
Renthal fatbar carbon
Cassette
:
SRAM XX1 Eagle AXS
Pedals
:
-
Motor
:
-
: Changed parts
: Broken parts
More details
It is in absolute top condition without defects and has always been perfectly maintained, including major servicing of moving parts such as suspension and dropper every so often.
There is an invisiframe over it, so any scratches you might think you see in the photos are mainly air bubbles or scratches in the invisiframe. There are NO scratches or cracks in the carbon!
I also did some upgrades like the fox kashima dropper post, the XX1 AXS derailleur and the wheels. Here's everything at a glance:
- Carbon frame size L
- FOX 36 Float Factory RC2, Kashima, GRIP2 160mm
- FOX DHX2 Factory, Kashima 150mm
- DT Swiss XRC 1501 SPLINE ONE 29" Carbon wheels
- Fox kashima dropper post
- Sram XX1 GROUPSET including AXS (bluetooth) derailleur
- Shimano saint 4 piston brakes
- ergon grips and saddle
- Shimano pedals
- Maxxis Assegai tires