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Buyer Protection
What is Buyer Protection?
Buyer Protection covers the cost for repair or return if the bike arrives damaged or significantly different than described. You have 2 days to submit your claim from the date of delivery.
Returns
If the size is incorrectly listed, or there’s safety-relevant frame damage (carbon, aluminum, steel), we’ll cancel the sale. You’ll receive your refund for the purchase price immediately after handover to the shipping company. We do not accept returns for the following: The bike size is correctly listed but doesn’t fit; the bike’s stated condition matches the signs of use on the frame and components; the bike’s delivery is delayed; the bike has visual defects that don’t pose a safety risk.
Repairs
In certain cases, you’re entitled to repairs. If applicable, we’ll offer a discount for repairs by a service shop, or cash compensation. These include: Damage during transport; damage not evident in the sales ad; or the bike doesn’t match the ad's stated condition.
Read our return policy
We send the seller everything needed to pack and ship your bike.
2: Seller packs the bike
The seller safely packs your bike, and we arrange a time and date for shipment.
3: Pick up & shipping
The courier meets the seller and picks up the bike for delivery to you. We’ll keep you updated at every step of the way.
4: Bike arrives
It’s here! Now it’s time to inspect your bike and report any issues to us within 48 hours.
Step 5: Happy riding!
Enjoy your new pre-owned bike!
Secure payments
Safe and encrypted payments
Encrypted payments
Your money is held securely during the entire transaction. Payments are encrypted by our payment partner, and only released once you get your bike.
No cash allowed
We don't allow cash for any transactions. This keeps you safe from scams and frauds.
Never share your personal information
Never share your personal information or PayPal details with another user. We'll never ask you to make a transaction outside of buycycle. Your safety is our top priority.
Frequently asked questions
buycycle provides a specialised and secure platform for bike enthusiasts to buy and sell bikes, with distinct advantages over general marketplaces.
We understand the importance of making an informed decision when buying a used bike. A test ride can be an essential part of this process, and we have developed a hassle-free and safe way for you to try out a bike before finalizing your purchase.
I'm selling my KTM mountain bike, which is in very good condition, because I'd like to move on to something else. It's very comfortable and ideal for both short and long rides. The front fork can be locked if you want via a button on the handlebars, which is very practical when going uphill, in addition to having large wheels. The 11-speed single chainring is very practical for adapting to different terrain.
Technical data: Frame: 29" Alloy 6061 MTB M1110 (aluminum) Fork: RockShox Judy Air TK RL 29" 100mm travel Rear derailleur: Shimano Deore M6100-SGS Levers: Shimano Deore SL Technical data: Frame: 29" Alloy 6061 MTB M1110 (aluminum) Fork: RockShox Judy Air TK RL 29" 100mm travel Rear derailleur: Shimano Deore M6100-SGS Levers: Shimano Deore SL-M6100 Bottom bracket assembly: Shimans Deore MT5101 34 Cassette: Shimano Deore M6100-12 / 10-51 Chain: Shimano Deore M6100 Brake: Shimano MT201 2-Piston Rotor: Shimano RT30 CL 180 / 160 Front wheel: KTM Line - Shimano HB Rear tire: Schwalbe RAPID ROB K-Guard 57-622 Handles: KTM Comp Lock Handlebar: KTM Comp Flat Top 720mm Headset: KTM Comp 7° Stem: Ritchey Zero Logic PRESS FIT 1-1/8' 15mm cover Saddle: KTM MTB Seatpost: KTM Comp 27,2