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Buyer Protection
What is Buyer Protection?
Buyer Protection covers the cost for repair or return if the bike arrives damaged or significantly different than described. You have 2 days to submit your claim from the date of delivery.
Returns
If the size is incorrectly listed, or there’s safety-relevant frame damage (carbon, aluminum, steel), we’ll cancel the sale. You’ll receive your refund for the purchase price immediately after handover to the shipping company. We do not accept returns for the following: The bike size is correctly listed but doesn’t fit; the bike’s stated condition matches the signs of use on the frame and components; the bike’s delivery is delayed; the bike has visual defects that don’t pose a safety risk.
Repairs
In certain cases, you’re entitled to repairs. If applicable, we’ll offer a discount for repairs by a service shop, or cash compensation. These include: Damage during transport; damage not evident in the sales ad; or the bike doesn’t match the ad's stated condition.
Read our return policy
We send the seller everything needed to pack and ship your bike.
2: Seller packs the bike
The seller safely packs your bike, and we arrange a time and date for shipment.
3: Pick up & shipping
The courier meets the seller and picks up the bike for delivery to you. We’ll keep you updated at every step of the way.
4: Bike arrives
It’s here! Now it’s time to inspect your bike and report any issues to us within 48 hours.
Step 5: Happy riding!
Enjoy your new pre-owned bike!
Secure payments
Safe and encrypted payments
Encrypted payments
Your money is held securely during the entire transaction. Payments are encrypted by our payment partner, and only released once you get your bike.
No cash allowed
We don't allow cash for any transactions. This keeps you safe from scams and frauds.
Never share your personal information
Never share your personal information or PayPal details with another user. We'll never ask you to make a transaction outside of buycycle. Your safety is our top priority.
Frequently asked questions
buycycle provides a specialised and secure platform for bike enthusiasts to buy and sell bikes, with distinct advantages over general marketplaces.
We understand the importance of making an informed decision when buying a used bike. A test ride can be an essential part of this process, and we have developed a hassle-free and safe way for you to try out a bike before finalizing your purchase.
English version below Scott Addict 10, Rival eTap, 61cm, 2024 Must (unfortunately) sell my Scott Addict 10 with SRAM Rival 2x12 eTap. I bought it in February 2024 and have ridden 220km on it. But I just don't fit well on the bike. Despite bike fitting and adjustments such as stem and handlebars, I now have the Ritchey Ergo Comp and the original Synchros handlebars. Plus two stems in 100mm and 120mm. New price of the bike is currently 3799€, I would now like to have 2950€. Of course with dealer warranty, original invoice and all accessories. please contact me so that we can start a conversation. Here is a nice presentation of the bike (external link, not my content): https://youtu.be/ki96fxGOMR8?si=j41oDjwPqcslyDFE Must (unfortunately) sell my Scott Addict 10 with SRAM Rival 2x12 eTap. I bought it in February 2024 and have ridden 220km on it. I just don't fit well on the bike. Despite bike fitting and customization measures such as stem and handlebars. Now you get the Ritchey Ergo Comp and the original Synchros handlebars. Plus two stems in 100mm and 120mm. The new price of the bike is currently € 3799, I would now like to have € 2950. Of course with dealer warranty, original invoice and all accessories. Feel free to contact me so that we can talk.