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Buyer Protection
What is Buyer Protection?
Buyer Protection covers the cost for repair or return if the bike arrives damaged or significantly different than described. You have 2 days to submit your claim from the date of delivery.
Returns
If the size is incorrectly listed, or there’s safety-relevant frame damage (carbon, aluminum, steel), we’ll cancel the sale. You’ll receive your refund for the purchase price immediately after handover to the shipping company. We do not accept returns for the following: The bike size is correctly listed but doesn’t fit; the bike’s stated condition matches the signs of use on the frame and components; the bike’s delivery is delayed; the bike has visual defects that don’t pose a safety risk.
Repairs
In certain cases, you’re entitled to repairs. If applicable, we’ll offer a discount for repairs by a service shop, or cash compensation. These include: Damage during transport; damage not evident in the sales ad; or the bike doesn’t match the ad's stated condition.
Read our return policy
We send the seller everything needed to pack and ship your bike.
2: Seller packs the bike
The seller safely packs your bike, and we arrange a time and date for shipment.
3: Pick up & shipping
The courier meets the seller and picks up the bike for delivery to you. We’ll keep you updated at every step of the way.
4: Bike arrives
It’s here! Now it’s time to inspect your bike and report any issues to us within 48 hours.
Step 5: Happy riding!
Enjoy your new pre-owned bike!
Secure payments
Safe and encrypted payments
Encrypted payments
Your money is held securely during the entire transaction. Payments are encrypted by our payment partner, and only released once you get your bike.
No cash allowed
We don't allow cash for any transactions. This keeps you safe from scams and frauds.
Never share your personal information
Never share your personal information or PayPal details with another user. We'll never ask you to make a transaction outside of buycycle. Your safety is our top priority.
Frequently asked questions
buycycle provides a specialised and secure platform for bike enthusiasts to buy and sell bikes, with distinct advantages over general marketplaces.
We understand the importance of making an informed decision when buying a used bike. A test ride can be an essential part of this process, and we have developed a hassle-free and safe way for you to try out a bike before finalizing your purchase.
FOX 34 Float Performance Air Grip 3 / 3-Modes / 15x110mm QR axle / tapered steerer Reb. Adj. / Lockout / 150mm travel
Fork material
:
Carbon
Rear shock
:
Fox
Front derailleur
:
-
Rear derailleur
:
SRAM GX
Crank
:
SRAM X1
Brakes
:
Shimano SLX
Wheels
:
Syncros
Tires
:
Maxxis
Saddle
:
Syncros
Seatpost
:
FOX Transfer Dropper Remote 31.6mm / S size 100mm / M 125mm / L & XL 150mm
Stem
:
Syncros
Handlebars
:
Syncros FL1.5 mini Riser / Alloy 7050D.B. 12mm rise / 9° / 760mm Syncros Pro lock-on grips
Cassette
:
SRAM GX Eagle
Pedals
:
-
Motor
:
-
: Changed parts
: Broken parts
More details
Optical condition: Refurbished bicycle, in very good condition. It may show usual signs of use, such as minor scratches. No major scratches or signs of bumps or drops. Mechanical condition: All bikes leave our facility after a full inspection, we replace all wear parts, when the bike needs it or preventively. Bike is fully cleaned, lubricated and roadworthy before delivery, so you can get on and enjoy right away.Features:Bike type:MTB Wheel size:29 inch wheels Frame material:Carbon Handlebars:Syncros Brakes: Shimano SLX Hydraulic brakes Shifters: Sram GX Fork: Fox 34 Performance Elite with lockout on handlebars Rear suspension: Fox Float Performance Elite with lockout on handlebars Wheels: Syncros 30mm Tires: Schwalbe Nobby Nic Component group: 1x12 Sram GX Crankset: Sram X1 Saddle: Syncros Seatpost: Syncros Dropper post controllable from the handlebars