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Buyer Protection
What is Buyer Protection?
Buyer Protection covers the cost for repair or return if the bike arrives damaged or significantly different than described. You have 2 days to submit your claim from the date of delivery.
Returns
If the size is incorrectly listed, or there’s safety-relevant frame damage (carbon, aluminum, steel), we’ll cancel the sale. You’ll receive your refund for the purchase price immediately after handover to the shipping company. We do not accept returns for the following: The bike size is correctly listed but doesn’t fit; the bike’s stated condition matches the signs of use on the frame and components; the bike’s delivery is delayed; the bike has visual defects that don’t pose a safety risk.
Repairs
In certain cases, you’re entitled to repairs. If applicable, we’ll offer a discount for repairs by a service shop, or cash compensation. These include: Damage during transport; damage not evident in the sales ad; or the bike doesn’t match the ad's stated condition.
Read our return policy
We send the seller everything needed to pack and ship your bike.
2: Seller packs the bike
The seller safely packs your bike, and we arrange a time and date for shipment.
3: Pick up & shipping
The courier meets the seller and picks up the bike for delivery to you. We’ll keep you updated at every step of the way.
4: Bike arrives
It’s here! Now it’s time to inspect your bike and report any issues to us within 48 hours.
Step 5: Happy riding!
Enjoy your new pre-owned bike!
Secure payments
Safe and encrypted payments
Encrypted payments
Your money is held securely during the entire transaction. Payments are encrypted by our payment partner, and only released once you get your bike.
No cash allowed
We don't allow cash for any transactions. This keeps you safe from scams and frauds.
Never share your personal information
Never share your personal information or PayPal details with another user. We'll never ask you to make a transaction outside of buycycle. Your safety is our top priority.
Frequently asked questions
buycycle provides a specialised and secure platform for bike enthusiasts to buy and sell bikes, with distinct advantages over general marketplaces.
We understand the importance of making an informed decision when buying a used bike. A test ride can be an essential part of this process, and we have developed a hassle-free and safe way for you to try out a bike before finalizing your purchase.
Nie mogę już jeździć i nie wiem czy jeszcze kiedykolwiek będę mógł, stad decyzja o sprzedaży. Nie ma aktualnie żadnego elementu do naprawy i/lub wymiany. To jest po prostu Majstersztyk ! Santa Cruz Hightower Czyli Sztos na dwóch kółkach. Jedyny egzemplarz w Polsce ! Specyfikacja: a) przerzutka Sram XX1 AXS, b)sztyca Rock Shox Reverb AXS: nowa c) amortyzator RockShox Pike Ultimate 150mm offset 42mm, Charger 2.1 RC2, mod. 2022 d) koła Crank Brothers Mallet e) kierownica Santa Cruz f) siodełko Chromag: nowe g) opony: Bontrager Team Issue h) wentyle: Muc Off i) hamulce: Sram Code RSC (hamulec doskonały. Najmocniejszy od Sram) j) damper: FOX DPS Performance k) rama: Santa Cruz Hightower (Alu) rozm. M. Poza tym: dokładam zapasową kasetę Sram NX - nowa oraz sporo dodatków, które mi się już niestety nie przydadzą. Rower nie zdążył jeszcze nawet -chociaż raz- pojechać do Bike parku oraz w góry 😔 Stan roweru i poszczególnych komponentów oceniam w skali 1 do 10 na 9
Do roweru dokładam Nowy laska 100%; zapasowa kasetę Sram NX (może mieć jedynie ślady magazynowania w komórce).
Pozdrawiam serdecznie i zachęcam do składania ofert
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