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Buyer Protection
What is Buyer Protection?
Buyer Protection covers the cost for repair or return if the bike arrives damaged or significantly different than described. You have 2 days to submit your claim from the date of delivery.
Returns
If the size is incorrectly listed, or there’s safety-relevant frame damage (carbon, aluminum, steel), we’ll cancel the sale. You’ll receive your refund for the purchase price immediately after handover to the shipping company. We do not accept returns for the following: The bike size is correctly listed but doesn’t fit; the bike’s stated condition matches the signs of use on the frame and components; the bike’s delivery is delayed; the bike has visual defects that don’t pose a safety risk.
Repairs
In certain cases, you’re entitled to repairs. If applicable, we’ll offer a discount for repairs by a service shop, or cash compensation. These include: Damage during transport; damage not evident in the sales ad; or the bike doesn’t match the ad's stated condition.
Read our return policy
We send the seller everything needed to pack and ship your bike.
2: Seller packs the bike
The seller safely packs your bike, and we arrange a time and date for shipment.
3: Pick up & shipping
The courier meets the seller and picks up the bike for delivery to you. We’ll keep you updated at every step of the way.
4: Bike arrives
It’s here! Now it’s time to inspect your bike and report any issues to us within 48 hours.
Step 5: Happy riding!
Enjoy your new pre-owned bike!
Secure payments
Safe and encrypted payments
Encrypted payments
Your money is held securely during the entire transaction. Payments are encrypted by our payment partner, and only released once you get your bike.
No cash allowed
We don't allow cash for any transactions. This keeps you safe from scams and frauds.
Never share your personal information
Never share your personal information or PayPal details with another user. We'll never ask you to make a transaction outside of buycycle. Your safety is our top priority.
Frequently asked questions
buycycle provides a specialised and secure platform for bike enthusiasts to buy and sell bikes, with distinct advantages over general marketplaces.
We understand the importance of making an informed decision when buying a used bike. A test ride can be an essential part of this process, and we have developed a hassle-free and safe way for you to try out a bike before finalizing your purchase.
Cannondale SuperSix Evo Hi-Mod Carbon Frame 60 Wheels: Mavic Cosmic Carbon Pro Exaltith Saddle: SQ-Lab Gears: Shimano Ultegra 2x11 Cassette: 11-34 Crank: Shimano Dura Ace 175mm 53/39 First replaced: - Handlebar tape - Shifter cables - Chain - Brake pads - The bottom bracket was completely replaced two years ago Pedals are not included in the sale The bike has approx. 35,000km The head tube has some flaws, which were primarily caused by the friction of the shift cables by the previous owner. They are now covered with electrical tape. The quirks on the handlebars are caused by the clamping of my triathlon trailer, which can be purchased on request (may still be repaired) Also included: Continental All Season 28mm tires Bottle cage A Garmin Edge mount can be added on request If you are interested, just get in touch. Test ride is possible Shipping is also possible if costs are covered