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Buyer Protection
What is Buyer Protection?
Buyer Protection covers the cost for repair or return if the bike arrives damaged or significantly different than described. You have 2 days to submit your claim from the date of delivery.
Returns
If the size is incorrectly listed, or there’s safety-relevant frame damage (carbon, aluminum, steel), we’ll cancel the sale. You’ll receive your refund for the purchase price immediately after handover to the shipping company. We do not accept returns for the following: The bike size is correctly listed but doesn’t fit; the bike’s stated condition matches the signs of use on the frame and components; the bike’s delivery is delayed; the bike has visual defects that don’t pose a safety risk.
Repairs
In certain cases, you’re entitled to repairs. If applicable, we’ll offer a discount for repairs by a service shop, or cash compensation. These include: Damage during transport; damage not evident in the sales ad; or the bike doesn’t match the ad's stated condition.
Read our return policy
We send the seller everything needed to pack and ship your bike.
2: Seller packs the bike
The seller safely packs your bike, and we arrange a time and date for shipment.
3: Pick up & shipping
The courier meets the seller and picks up the bike for delivery to you. We’ll keep you updated at every step of the way.
4: Bike arrives
It’s here! Now it’s time to inspect your bike and report any issues to us within 48 hours.
Step 5: Happy riding!
Enjoy your new pre-owned bike!
Secure payments
Safe and encrypted payments
Encrypted payments
Your money is held securely during the entire transaction. Payments are encrypted by our payment partner, and only released once you get your bike.
No cash allowed
We don't allow cash for any transactions. This keeps you safe from scams and frauds.
Never share your personal information
Never share your personal information or PayPal details with another user. We'll never ask you to make a transaction outside of buycycle. Your safety is our top priority.
Frequently asked questions
buycycle provides a specialised and secure platform for bike enthusiasts to buy and sell bikes, with distinct advantages over general marketplaces.
We understand the importance of making an informed decision when buying a used bike. A test ride can be an essential part of this process, and we have developed a hassle-free and safe way for you to try out a bike before finalizing your purchase.
I am selling a carbon road bike from BMC with PowerMeter and high quality carbon wheels. With Garmin and GoPro mount. Bought in August 2023. Kilometers ridden : 3000 km Color: brown matt metallic Previous owners:inside: No Invoice available: Yes !!! Stem size selectable: 11cm or 12cm (-8,-6,-4 degrees) !!! All documents available. Batteries and charger are of course included - without pedals - ! FIXED PRICE ! last service 2024: new bottom bracket, freehub, headset, chain, cassette (10-33T), small chainring, rear brake pad. replaced mid 2024 - very well maintained - regularly cleaned Shipping possible for an extra charge by arrangement. Large cardboard box available. Approx. 70 Euro per DHL.
+ SRAM FORCE AXS groupset 10-33T to 46-33T + SRAM FORCE QUARQ PowerMeter one-sided 2023 + DT SWISS ERC 1400 35 DB wheels + CONTINENTAL Grand Prix 5000 All Season 32-622 black + ZIPP Service Course SL OS 11cm or 12cm - (-4,-6,-8,+4,+6,+8) + ZIPP Service Course Integrated Garmin / GoPro mount + BMC top tube bag + ELITE water bottle cage + PROLOGO Dimension 143 saddle Sale is subject to exclusion of any liability for material defects.