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Buyer Protection
What is Buyer Protection?
Buyer Protection covers the cost for repair or return if the bike arrives damaged or significantly different than described. You have 2 days to submit your claim from the date of delivery.
Returns
If the size is incorrectly listed, or there’s safety-relevant frame damage (carbon, aluminum, steel), we’ll cancel the sale. You’ll receive your refund for the purchase price immediately after handover to the shipping company. We do not accept returns for the following: The bike size is correctly listed but doesn’t fit; the bike’s stated condition matches the signs of use on the frame and components; the bike’s delivery is delayed; the bike has visual defects that don’t pose a safety risk.
Repairs
In certain cases, you’re entitled to repairs. If applicable, we’ll offer a discount for repairs by a service shop, or cash compensation. These include: Damage during transport; damage not evident in the sales ad; or the bike doesn’t match the ad's stated condition.
Read our return policy
We send the seller everything needed to pack and ship your bike.
2: Seller packs the bike
The seller safely packs your bike, and we arrange a time and date for shipment.
3: Pick up & shipping
The courier meets the seller and picks up the bike for delivery to you. We’ll keep you updated at every step of the way.
4: Bike arrives
It’s here! Now it’s time to inspect your bike and report any issues to us within 48 hours.
Step 5: Happy riding!
Enjoy your new pre-owned bike!
Secure payments
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Your money is held securely during the entire transaction. Payments are encrypted by our payment partner, and only released once you get your bike.
No cash allowed
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Never share your personal information or PayPal details with another user. We'll never ask you to make a transaction outside of buycycle. Your safety is our top priority.
Frequently asked questions
buycycle provides a specialised and secure platform for bike enthusiasts to buy and sell bikes, with distinct advantages over general marketplaces.
We understand the importance of making an informed decision when buying a used bike. A test ride can be an essential part of this process, and we have developed a hassle-free and safe way for you to try out a bike before finalizing your purchase.
Giant Propel Advanced SL carbon frame (2021) I bought this hoping to race again but don’t have the time. I have had it for less than a year. Would entertain trading for a Lite Speed or Black Heart Titanium road bike.
It has never been outside but only on my indoor trainer. I have about 400 miles on it and it’s in like new condition with the exception of a scratch on the left crank and a small blemish on the seat post from the bike mechanic (see photos)
I built the bike last year and bought all components separate to build it how I wanted it. All parts brand new with the exception of the Ultegra groupset which was slightly used with the exception of a brand new rear derailleur.
-Full carbon frame with integrated carbon seat post
-172.5 crank
-34/50 chainrings
-Reynolds 46 Aero black label pro wheels
-Grand Prix 5000 tubeless tires
-Dura Ace Brake rotors
-Giant contact SLR stem (allows for after market handlebar and more adjustments)
-Selle Italia Boost saddle (carbon fiber)
-Prime Primavera carbon handlebars (42mm)
-Ultegra Di2
-11-30 rear cassette (not pictured still on trainer)
-Pedals not included
-I am 5’9” and there is plenty of room for reach adjustment and can probably suit a rider less than 6’ due to the seat post being cut.
I am sure I am missing something. PM me for more information.
Would be willing to drive a couple hours to meet up.