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Buyer Protection
What is Buyer Protection?
Buyer Protection covers the cost for repair or return if the bike arrives damaged or significantly different than described. You have 2 days to submit your claim from the date of delivery.
Returns
If the size is incorrectly listed, or there’s safety-relevant frame damage (carbon, aluminum, steel), we’ll cancel the sale. You’ll receive your refund for the purchase price immediately after handover to the shipping company. We do not accept returns for the following: The bike size is correctly listed but doesn’t fit; the bike’s stated condition matches the signs of use on the frame and components; the bike’s delivery is delayed; the bike has visual defects that don’t pose a safety risk.
Repairs
In certain cases, you’re entitled to repairs. If applicable, we’ll offer a discount for repairs by a service shop, or cash compensation. These include: Damage during transport; damage not evident in the sales ad; or the bike doesn’t match the ad's stated condition.
Read our return policy
We send the seller everything needed to pack and ship your bike.
2: Seller packs the bike
The seller safely packs your bike, and we arrange a time and date for shipment.
3: Pick up & shipping
The courier meets the seller and picks up the bike for delivery to you. We’ll keep you updated at every step of the way.
4: Bike arrives
It’s here! Now it’s time to inspect your bike and report any issues to us within 48 hours.
Step 5: Happy riding!
Enjoy your new pre-owned bike!
Secure payments
Safe and encrypted payments
Encrypted payments
Your money is held securely during the entire transaction. Payments are encrypted by our payment partner, and only released once you get your bike.
No cash allowed
We don't allow cash for any transactions. This keeps you safe from scams and frauds.
Never share your personal information
Never share your personal information or PayPal details with another user. We'll never ask you to make a transaction outside of buycycle. Your safety is our top priority.
Frequently asked questions
buycycle provides a specialised and secure platform for bike enthusiasts to buy and sell bikes, with distinct advantages over general marketplaces.
We understand the importance of making an informed decision when buying a used bike. A test ride can be an essential part of this process, and we have developed a hassle-free and safe way for you to try out a bike before finalizing your purchase.
I'm reluctantly selling my rim-braked BMC time trial bike as I haven't ridden it since the last service and it's kind of too bad for the wall. I'm reluctant to sell it because it rides brilliantly, sounds great and is simply beautiful. You can't ride it slowly. This bike has history and was also in Kona in Hawaii 2018 for an Ironman. Only serviced by specialist workshops. Top condition and mileage. With signs of wear on the brake levers and saddle (wear and tear). Saddle can stay on. Total mileage unclear, think between 3-10tkm: I am the second owner (approx. 1500 km ridden) for the first owner it was the competition bike. Equipment: Frame Timemachine 01, size MS (see also below) Shimano Dura Ace Di2 11 speed R9100, rim brake Powermeter chainring 53-39T cassette 11-28 Zipp NSW 858 rear Zipp NSW 454 front Chain new Headset new V Cockpit new (still without handlebar tape) Fork exchanged according to recall in 2022 Aero TT Bottle (used) size MS: I am 182 with 86 stride length. It's perfectly rideable for me, but tends to be a bit too small. I generally ride smaller frames though - will fit perfectly from inseam 83 or less.