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Buyer Protection
What is Buyer Protection?
Buyer Protection covers the cost for repair or return if the bike arrives damaged or significantly different than described. You have 2 days to submit your claim from the date of delivery.
Returns
If the size is incorrectly listed, or there’s safety-relevant frame damage (carbon, aluminum, steel), we’ll cancel the sale. You’ll receive your refund for the purchase price immediately after handover to the shipping company. We do not accept returns for the following: The bike size is correctly listed but doesn’t fit; the bike’s stated condition matches the signs of use on the frame and components; the bike’s delivery is delayed; the bike has visual defects that don’t pose a safety risk.
Repairs
In certain cases, you’re entitled to repairs. If applicable, we’ll offer a discount for repairs by a service shop, or cash compensation. These include: Damage during transport; damage not evident in the sales ad; or the bike doesn’t match the ad's stated condition.
Read our return policy
We send the seller everything needed to pack and ship your bike.
2: Seller packs the bike
The seller safely packs your bike, and we arrange a time and date for shipment.
3: Pick up & shipping
The courier meets the seller and picks up the bike for delivery to you. We’ll keep you updated at every step of the way.
4: Bike arrives
It’s here! Now it’s time to inspect your bike and report any issues to us within 48 hours.
Step 5: Happy riding!
Enjoy your new pre-owned bike!
Secure payments
Safe and encrypted payments
Encrypted payments
Your money is held securely during the entire transaction. Payments are encrypted by our payment partner, and only released once you get your bike.
No cash allowed
We don't allow cash for any transactions. This keeps you safe from scams and frauds.
Never share your personal information
Never share your personal information or PayPal details with another user. We'll never ask you to make a transaction outside of buycycle. Your safety is our top priority.
Frequently asked questions
buycycle provides a specialised and secure platform for bike enthusiasts to buy and sell bikes, with distinct advantages over general marketplaces.
We understand the importance of making an informed decision when buying a used bike. A test ride can be an essential part of this process, and we have developed a hassle-free and safe way for you to try out a bike before finalizing your purchase.
A restored Specialized mountain bike is for sale. The Specialized Crave has been completely restored. All parts were thoroughly cleaned so that the bike could be rebuilt from the ground up. All bearings were greased with high-quality ball bearing grease and precisely adjusted. Everything works perfectly. As the bike is a used item, it has some signs of use. However, these do not affect the way it rides. It rides like a new bike.
New Parts: -Maxxis Rekon 29 "x2.25" -Schwalbe tubes SV19 -Sport saddle -B05s brake pads -Brake fluid Details: -Speedy 29" wheels -Precise and high-quality 1x10 Shimano DEORE XT drivetrain -Shimano DEORE hydraulic disc brakes -Sporty race geometry -Extremely lightweight aluminum frame -Frame height M (17.5"); 167-178cm* (*Tarik's recommendation for rider height) -Frame colors: Silver (aluminum)/black/red -Application: cross country/MTB race -Suspension fork; Rockshox Reba 29" RL 100mm with handlebar controls Shimano clipless pedals can also be purchased with consultation. The bike is otherwise for sale without pedals. Of course, pedals will be fitted for the test ride, so please get in touch if you are interested! By purchasing a refurbished bike, you agree to the terms of purchase and warranty. Further information can be found at www.txbikes.de. *With the purchase you receive a one-year warranty and a free inspection. This is valid until one year after the date of purchase at the latest. You can find more information at www.txbikes.de