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Buyers protection

How do I pack my mountain bike?


As soon as a buyer has been found for your mountain bike and he/she has chosen the shipping option, we will send you packing material. We ask you to pack your bike according to our guidelines so that the bike can then be collected from your home by our forwarding agent.

Just follow the steps below. If you have any questions, please contact us at any time.

Step 1: The packaging material

In order to pack a mountain bike properly, you need the following utensils, which we at buycycle provide for you:

  • Folding carton 1800  x 350 x 1000mm
  • 2 protective cardboards round
  • 2 folding boxes 260 x 170 x 120mm
  • Bubble wrap

The boxes will arrive folded.

 Step 2: Cardboard folding

As a first step, set up the large folding box and bend the lower end so that the bottom closes. Make sure that it is aligned correctly (see arrows), as the box will be transported accordingly at the end. In addition, fold the three small folding boxes that serve as supports inside the box.


Step 3: One last check

Now turn your attention to your bike. Do a final check and make sure that the condition of the bike matches the description in your ad. This will help you avoid complaints and possible returns. Make sure that all components listed in the ad are included in the shipment (e.g. pedals, bottle cage, on-board computer, etc.).

As a tip, we also recommend shifting to the small chainring at the front and the largest sprocket at the rear. This way the rear derailleur is as close to the frame as possible.

Step 4: Down with the components

Now it's down to the nitty-gritty. In order for the bike to fit into the folding box, you will have to dismantle or at least modify some components, depending on the type and size of the mountain bike. It is best to start with those components that do not affect the stability of your mountain bike:


Depending on the type of saddle, traditional or hydraulic, you can simply loosen the saddle and slide it into the seat tube. Or you can simply remove the seat post together with the saddle and stow it in one of the three folding boxes if the box cannot be closed otherwise.


Ideally, you should also clamp a small piece of cardboard or, if available, a spacer between the brake pads of the disc brake to protect them during transport.



If you have decided to sell your mountain bike with pedals, unscrew them now. Unscrew the right pedal in the direction of travel by turning it clockwise. The left pedal opens clockwise. In both cases you must turn in the direction of the rear wheel. Put the pedals in a small folding box.


Now open the screws of the stem cap to remove or turn the handlebars. Depending on the type and length of the stem, it may be sufficient to turn the handlebars to the side without removing them completely. Then screw the stem cap back on so that no parts are lost. During these steps, pay attention to the brake lines if they are attached externally.

If you have to remove the handlebars, secure them to the frame so that they do not move during transport. To further protect the handlebars, wrap them with newspaper or the bubble wrap provided.

Front wheel:

Completely unscrew the front quick release or thru axle and remove the front wheel from the fork. In the case of disc brakes, place a piece of cardboard between the brake shoes to protect them. If available, put plastic protective caps on the right and left side of the axle.

The dismounted wheel can be clamped between the two round protective caps so that it is protected. Put the wheel aside for the time being.


Step 5: Final preparation

Now place the small flat box in the front end of the large folding box. This serves as a support or protection for the fork.


Step 6: Off into the box

Here, too, it is better to have too much protection than too little.

Now put your mountain bike in the box and make sure that the fork is well supported on the flat box.

Now place the front wheel, which is clamped in the two round protective cardboards, to the right of the frame in the box. Then put the other small boxes with accessories and/or pedals into the box. These serve to provide additional stability to the box. To protect the frame as best as possible, use the bubble wrap provided. Then place the bubble-wrapped saddle and seat post next to the bike.

Please note that for optimal protection, the remaining boxes should be used as spacers. E.g. a cardboard box between the rear wheel and the end of the box to give the wheel as little clearance as possible.

Step 7: Closure and departure

As soon as you feel that your mountain bike is as protected as possible in the box, close the box with adhesive tape. The forwarding agent will come to you on the agreed collection date. The shipping company will attach the shipping note to the box.


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