USA boxes

Step 1

Checking box & what you need

Check what’s in the box and what extra tools you need.

What’s in the box

Main bike box
1 foam sheet
1 cardboard sheet
3 pieces of bubble wrap

What you’ll need in addition

Scissors
Tape
Allen keys and pedal wrench
Small cardboard box for accessories
Newspaper

Don’t forget to take photos of the packaging process! You’ll need to upload at least 3 photos during the packing process and 3 photos of the bike in the box to your buycycle profile.

Step 2

Assembling box

Learn how to assemble the box.

1

Take the box out of the transport box

Take the buycycle box out of the transport box and unfold it. The pre-marked folding lines will guide you.

2

Unfold and secure the bottom

Remove the tape and unfold the bike box. Once unfolded, use tape to secure only the bottom of the box.

Step 3

Preparing the bike

Learn how to disassemble your bike to prepare it for shipping.

Part A

Pedals & front wheel

1

Remove the pedals

Remove the pedals using an Allen key or pedal wrench, and store them in a cardboard box.

2

Remove the front wheel

Take out the front axle to remove the front wheel.

3

Disc brake spacer

For disc brakes, cut a small piece of cardboard and use it as a spacer between the brakes.

4

Reinstall the axle

For bikes with a thru axle, please reinstall the axle. For bikes with a quick release, reinstall it and gently tighten. Avoid over-tightening.

Part B

Rear wheel

Keep the rear wheel installed whenever possible — it provides the best structural protection during shipping. Only remove it if absolutely necessary. If you need to create space, start by removing the handlebar first; if that is still not sufficient, proceed to remove the rear wheel.

1

Shift gears & remove rear wheel

Change gears until the chain is on the smallest rear gear. Then remove the rear axle and wheel, and insert a brake spacer if you have disc brakes, just as you did before.

2

Protect the rear derailleur

Remove the rear derailleur, wrap it carefully in protective material, and securely attach it to the frame for transport.

Part C

Wheel protectors

1

Cut the cardboard sheet

Use the cardboard sheets to protect the wheels. If both wheels are removed, cut the sheet in half vertically so each wheel is protected.

2

Secure & protect the wheel

Attach the cardboard with tape to secure it. Use bubble wrap to protect the cassette.

Part D

Handlebar

1

Loosen and rotate

Packing the bike is easier with the handlebar removed. Simply loosen the stem screws and rotate the handlebar 90 degrees.

2

Tape securely to the frame

Tape the loose handlebar securely to the frame. Avoid any rubbing and ensure the frame is protected.

Part E

Frame

1

Wrap the frame

Wrap all frame parts with bubble wrap to protect them.

Step 4

Packing the bike

Learn how to box the bike and secure it.

1

Place bike in the box

When placing the bike in the box, please make sure that the two points contacting the bottom, for most bikes the fork and crank, have foam beneath them.

2

Create axle support

Cut the foam sheet in half and use it as axle support under the front and rear axle if the back wheel is removed. Create additional axle support by placing the axle into a small box or add extra cushioning with newspaper.

3

Lower the seatpost

Lower the seatpost so it fits into the box. Do not use force. If it still doesn’t fit, remove the seatpost and wrap it separately.

4

Add extra bubble wrap

If you have bubble wrap left, slide it over the bike for extra protection on both sides.

5

Insert the wheels

Insert the wheels. Always place cardboard between the wheels and the frame, and make sure the cassette points away from the frame.

6

Add accessories & seal

Place all accessories mentioned in the ad into the accessory box, and then put it inside the main box. Close the box using tape and that’s it!

Packaging do’s & don’ts

The most common causes of transport damage — and how to avoid them.

+ Do

Add extra padding between wheels and frame. No direct contact between wheels, frame, or components — this can cause scratches. This is the most common damage seen during shipping, so the more protection the better.

Protect the fork and rear triangle from pressure and compression. Ideally, keep the rear wheel installed, and if a wheel is removed, make sure the axles are reinstalled in the frame to maintain stability.

Contact support if your bike doesn’t fit instead of modifying the packaging.

− Don’t

No direct contact between wheels, frame, or components. Scratches from contact are the top shipping damage claim.

Avoid bulky or modified boxes. No parts should stick out of the box.

Do not alter the box. If your bike doesn’t fit, contact our support instead of modifying the packaging.

Important reminders

Read carefully before sealing your package.

Your responsibilities

Packaging correctly protects your payout and the buyer’s experience.

1

You are responsible for proper packaging. Use extra padding where needed and make sure the bike is secure and no parts are touching.

2

Correct packaging prevents transport damage and ensures your payout is not delayed.

3

Photo documentation is required. You are required to upload pictures of the packaging process to get the shipping label. Take at least 3 photos of the unpacked order next to the packaging material and 3 photos of the packed order.