Congrats! You sold your bike on buycycle and now you are ready to ship it. Once you have received our packaging material proceed with the following steps.
NO INLAYS or DIFFERENT LOOK?
Due to delivery shortages, you may not have received our standard buycycle TV box with inlays. If you received a non-branded box with or without inlays, please follow the packaging guide here.
Packaging Do's & Don'ts:
No direct contact between wheels, frame, or components.
This can cause scratches. Add extra padding between wheels and frame. This is the most common damage seen during shipping so the more protection the better.
Protect the fork and rear triangle from pressure and compression.
Avoid bulky or modified boxes — no parts should stick out.
Do not alter the box.
If your bike doesn’t fit, contact our support instead of modifying the packaging.
Important Reminders:
Correct packaging prevents transport damage and ensures your payout is not delayed.
You are required to upload pictures of the packaging process to get the shipping label. Take at least 3 photos of the unpacked order next to the packaging material and 3 photos of the packed order.
Because the box looks like a large ‘TV’, a driver may hesitate to collect it. Simply explain it contains a bicycle, show your buycycle receipt, and—if needed—open the box briefly for a quick look. This usually clears things up and avoids a pickup refusal.
Download the buycycle app!
This will make the shipping process much easier.
