Large box

Step 1

Checking box & what you need

Check what’s in the box and what extra tools you need.

What’s in the box

Main bike box
2 wheel covers
3 small boxes
Wraps for frame protection*please note that some inlays may be different

What you’ll need in addition

Scissors
Tape
Allen keys or pedal wrench

Don’t forget to take photos of the packaging process! You’ll need to upload at least 3 photos during the packing process and 3 photos of the bike in the box to your buycycle profile.

Step 2

Assembling box & inlays

Learn how to assemble the box and inlays for safe bike packing.

1

Unfold the large box

Unfold the large box. The pre-marked folding lines, as well as the arrows on the box, will guide you. Fold in the bottom flaps and secure with tape.

2

Fold the small support boxes

Fold the three small support boxes that will be placed inside the main box. Secure each one with tape.

Step 3

Preparing the bike

Learn how to disassemble your bike to prepare it for shipping.

Part A

Seatpost & pedals

1

Remove the seatpost

Remove the seatpost and wrap it in bubble wrap or paper.

2

Remove the pedals & accessories

Remove the pedals and other accessories, and place them in the accessory box.

Part B

Rear derailleur & handlebar

1

Protect the rear derailleur

To protect the rear derailleur, shift to the small chainring and the largest rear cog.

2

Adjust the handlebars

Loosen the stem cap screws to adjust the handlebars. Rotate to the side or remove, then wrap in bubble wrap or newspaper for protection.

Part C

Front wheel

1

Remove the front wheel

Take out the front axle to remove the front wheel.

2

Disc brake spacer

If you have disc brakes, place a spacer or a piece of cardboard between the pads.

3

Secure with protective caps

Secure the wheel between the two protective cardboard caps.

Part D

Frame protection

1

Wrap the frame

Add bubble wrap or protective material around the frame to protect it during transit.

Step 4

Packing the bike

Learn how to box the bike and secure it.

1

Place bike in the box

Carefully place the bike into the box, ensuring the fork rests on the small box.

2

Place the front wheel

Always place cardboard between wheels and the frame. Cassette must point away from the frame.

3

Add accessories & small boxes

Place the remaining small boxes with accessories and pedals inside the large box.

4

Add seatpost & seal

Place the seatpost and saddle next to the frame. Ensure they are properly wrapped and cannot damage the frame. Tape the box shut — and that’s it.

Packaging do’s & don’ts

The most common causes of transport damage — and how to avoid them.

+ Do

Add extra padding between wheels and frame. No direct contact between wheels, frame, or components — this is the most common shipping damage. The more protection the better.

Protect the fork and rear triangle from pressure and compression.

Contact support if your bike doesn’t fit instead of modifying the packaging.

− Don’t

No direct contact between wheels, frame, or components. Scratches from contact are the top shipping damage claim.

Avoid bulky or modified boxes. No parts should stick out of the box.

Do not alter the box. If your bike doesn’t fit, contact our support instead of modifying the packaging.

Important reminders

Read carefully before sealing your package.

Your responsibilities

Packaging correctly protects your payout and the buyer’s experience.

1

You are responsible for proper packaging. Use extra padding where needed and make sure the bike is secure and no parts are touching.

2

Correct packaging prevents transport damage and ensures your payout is not delayed.

3

Photo documentation is required. You are required to upload pictures of the packaging process to get the shipping label. Take at least 3 photos of the unpacked order next to the packaging material and 3 photos of the packed order.