Congrats! You sold your frame on buycycle and now you are ready to ship it. Once you have received our packaging material proceed with the following steps.
What’s important for frames:
Secure bearings
Secure bearing with zip ties or remove them.
Stem is included: Leave it on and secure the fork with tape.
Handlebar
Secure the handbar by turning it in and securely attaching it to the wrapped frame.
Axle support
Use axle support for front and rear.
If no thru-axle is available, use a cord or zip tie: loop it through the holes on both sides of the axle support and hook the frame onto it. Tape the connection to keep the frame secure during transport.
Wrap and padding
Use bubble wrap to wrap the frame and make sure it’s secure in the box.
Protect bottom bracket
For road bike frames, protect the bottom bracket by placing a wheel protector underneath or using bubble wrap.
Protect headset
For mountain bikes, make sure the headset is protected when placing it in the box by using cardboard.
Packaging Do's & Don'ts:
No direct contact between frame, or components.
This can cause scratches. Add extra padding between wheels and frame. This is the most common damage seen during shipping so the more protection the better.
Protect the fork and rear triangle from pressure and compression.
Avoid bulky or modified boxes — no parts should stick out.
Do not alter the box.
If your bike doesn’t fit, contact our support instead of modifying the packaging.
Important Reminders:
Correct packaging prevents transport damage and ensures your payout is not delayed.
You are required to upload pictures of the packaging process to get the shipping label. Take at least 3 photos of the unpacked order next to the packaging material and 3 photos of the packed order.
Download the buycycle app!
This will make the shipping process much easier.
